Fitria Ratna
Andriani

Customer Service & Client Coordinator

• Managed the full client lifecycle for wedding events - from initial inquiry through to post-event follow-up - ensuring zero dropped communications across all touchpoints.
• Handled complaint escalations, last-minute changes, and high-pressure situations consistently resulting in satisfied clients and smooth event execution.
• Coordinated scheduling across multiple concurrent client accounts, maintaining clear records and zero missed appointments over a 10-year period.
• Built strong enough client relationships that many returned for future events and referred Prams Wedding to their network, contributing directly to repeat business.
• Served as the main communication bridge between clients and the internal operations team, reducing misalignments and last-minute surprises on event day.

Production Staff

• Worked in a high-volume, deadline-driven production floor, building the discipline and attention to detail that underpin my client service approach today.
• Maintained consistent output quality across 2 years with zero recorded procedural violations.